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General Terms and Conditions

1. Introduction

Welcome to fashionobsession.net. These Terms and Conditions ("Terms") govern the use of the e-shop operated by fylatela v.o.s. with its registered address at Bancíkovej 1/A, Bratislava - mestská časť Ružinov 821 03, Slovakia, Company ID: 56190620 ("Company", "we", "us", "our"). By accessing or using this website, you agree to these Terms in full. If you disagree with these Terms or any part thereof, you must not use this website.

Contact Information:

Company email: [email protected]
E-shop email: [email protected]

2. Definitions

  • Buyer: The individual or company who purchases goods from the e-shop.
  • Goods: The products available for purchase on fashionobsession.net, including but not limited to shoes, bags, and accessories.
  • Contract: The agreement between the Buyer and the Company regarding the purchase of Goods under these Terms.
  • Order: The Buyer's offer to purchase Goods from the e-shop.

3. Ordering Process

To place an order on fashionobsession.net, follow the steps outlined on our website. By completing an order, you are making an offer to purchase the Goods. We reserve the right to refuse any order at our discretion. An order is confirmed once you receive an email from us acknowledging your purchase.

4. Prices and Payment

All prices are listed in the currency indicated on the website and include VAT where applicable. We reserve the right to change prices at any time. Payment is required in full at the time of order, and you may pay using the methods specified on the e-shop (e.g., credit card, PayPal).

5. Delivery

We deliver within EU, subject to restrictions outlined in our delivery policy. The cost and estimated time of delivery are provided at checkout. Please note that delivery times may vary based on the destination and stock availability.

6. Right of Withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day you received the Goods. To exercise this right, you must notify us in writing via email at [email protected]. You must return the Goods within 14 days of notifying us. Refunds will be processed once we have received the returned Goods.

7. Returns and Refunds

If the Goods are faulty or not as described, you are entitled to a replacement or a full refund, provided you contact us within 30 days of receiving the product. Returns must be sent to the address provided by customer service. We will inspect the returned item before issuing a refund. The cost of return shipping is your responsibility unless the Goods are defective.

8. Intellectual Property

All content, images, and design elements on fashionobsession.net are the intellectual property of the Company or its licensors. You may not use, copy, or distribute any content without express written consent.

9. Data Protection

We process your personal data in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR). For more information on how we collect, store, and use your personal data, please refer to our [Privacy Policy].

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Slovakia. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the Slovak courts.

11. Changes to the Terms

We may update these Terms from time to time. The updated version will be available on the website, and continued use of the website after such updates constitutes acceptance of the revised Terms.

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