Returns and Refunds

At fashionobsession.net, we want you to be fully satisfied with your purchase. If for any reason you are not happy with the product, you may return it under the following conditions:

1. Conditions for Returns

• Unused Products: The item(s) must be unused and in the same condition as when you received them.
• Original Packaging: The item(s) must be returned in the original, complete packaging, including any tags, accessories, and manuals.
• Time Frame: You have 14 days from the date of receiving your order to request a return. The returned goods must reach us within this 14-day window to be eligible for a refund.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at [email protected] with your order number and details of the product you wish to return. We will provide you with the return instructions, including the return address.

3. Shipping Costs

The shipping costs for returning the item(s) are the responsibility of the customer unless the item is defective or not as described. We recommend using a trackable shipping service to ensure that we receive the returned product.

4. Refund Process

Once we receive and inspect the returned item(s), we will notify you of the status of your refund. If the return is approved, we will process the refund to your original payment method within 14 days of receiving the returned goods.

Please note that:

• The item(s) must meet all return conditions outlined above.
• We will not accept returns for items that have been used or are missing parts of the original packaging.

5. Non-Returnable Items

For hygiene reasons, the following items are non-returnable:

• Underwear or swimwear (unless defective).
• Personalized items or items made to order.

6. Defective or Incorrect Items

If you receive an item that is defective or not as described, please contact us immediately at [email protected]. We will arrange for a replacement or a full refund, and we will cover the return shipping costs for such items.